Web Portal
Volksanwaltschaft
Kraftwerk implemented the comprehensive web relaunch for Volksanwaltschaft, taking into account the highest accessibility requirements, implemented in accordance with WCAG 2.2 AAA.
A digital point of contact that leaves no one behind
The new website is based on TYPO3 and was developed together with internal specialist departments, public relations and technical contacts. The focus was on consistent user-centered UI/UX implementation and the involvement of all stakeholders in order to provide the various target groups with quick, understandable and barrier-free access to the services of the Ombudsman's Office. Particular focus was on simplifying appointments for office days and a low-threshold option to submit complaints digitally.
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Our solution
The focus was on a complete relaunch based on Typo3, implemented as a modular system that the editorial team can maintain flexibly and at the same time provides a clear structural line. The technical implementation consistently followed the WCAG 2.2 AAA standard and thus the requirement of maximum inclusion — not an accessibility layer added retrospectively, but a consistent design principle.
The UI/UX concept was created in a user-centred manner and involving all specialist areas, so that digital processes, especially the filing of complaints, became noticeably easier and more accessible. The whole thing is complemented by a direct integration of AI-supported translations into Typo3, including automated transfer into simple language, making editorial content available in multiple languages and without media breaks.
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